We Are IH: Admin teams are integral in clinical service delivery

The administrative team in the Central Okanagan was asked to share what makes their work meaningful, unique and rewarding.

Share something about your team or program that is unique: 

“Our admin team role supports a very diverse clinical team from the time a request for service is made, until the client no longer needs service. With so many different programs, Home Health admin staff hold a huge amount of knowledge. 

“We have clients who come into the clinic that we have to schedule appointments for, and we work with long-term care nurses, physiotherapists and occupational therapists, social workers, respiratory, home care nurses and dietitians, etc. Since COVID, we have also worked next to Patient Ambassadors who meet and greet the clients. Our job is complex, but worthwhile.”

“Our program helps to reduce opioid overdose rates, which is important to hopefully reducing the toxic drug crisis.” 

Janice, Enrico, Chelsey, Shauna, Sara, Karen, Inna and Shayla are Medical Office Assistants supporting Opioid Agonist Treatment (OAT)

What elements of your work are meaningful and make you proud?

"So many things including status and identity; community and social connection; doing tasks that I find stimulating; and the opportunity to make a positive contribution to society. All of these things make my work feel meaningful. I love seeing the payoff of our service when families are finished."

“Seeing the direct impact our work has on the workflow of the services, which makes our work rewarding and meaningful.”

“Working as a team to provide excellent client support; knowing what is requested of us is appreciated and helpful to others.”

Melinda, Grazia, Rachel and Donelle are Medical Office Assistants at Rutland Aurora Health Centre

Describe something that makes you happy in the workplace:

“When I have successfully helped others by doing what is requested of me and seeing how my success in my job description allows others to go forward with their responsibilities. I also appreciate that my workplace provides all amenities for me to be successful.”

“The efforts of the team around us to do our sometimes challenging job with a positive attitude.”

“Appreciation, recognition and feeling valued.”

Jacquelyn, Caroldean, Colleen, Lori, Tuesday, Brittany and Lana are Medical Office Assistants supporting psychiatry

As we continue supporting the COVID-19 pandemic and toxic drug crisis, what has been the most rewarding for you?

 “Being able to help make a positive difference in the pandemic and support the toxic drug crisis at the same time.”

“Very impressed by how many people were so appreciative to get a vaccine and of the health-care workers!”

Daunte, Kiran and Teresa are Medical Office Assistants at Outreach Urban Health

When thinking about team connection, what is the one thing you would like to highlight?

“When you love coming to work and see your co-workers, you know you have a great workplace and work environment!”

“Everyone is so welcoming, helpful, and full of advice. Each person has a unique personality that brings something special to the team.”

Join us in recognizing and celebrating the contributions of our medical office assistants, admin assistants, health unit aides, and other administrative services professionals working with Interior Health.

Deborah, Health Unit Aide, Diabetes

Kelsey and Stephanie, Immunization Prevention Services Assistants

Melonie, Health Unit Aide

Admin Assistants and Health Unit Aides Trinity, Stephanie, Tammi, Carey, Laurie and Allison with Dr. Bonnie Henry (centre)

A summary of work completed by the Central Okanagan Admin Services team in 2021

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