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Submit Patient Care Feedback

We’re committed to providing high-quality care in a respectful, caring and safe environment. Share your feedback (suggestion, compliment or care concern) about the care that you or your loved ones have received so we may resolve your concerns and improve patient services.

Details

Care Concerns

We want to hear from you.

If you have a concern about the care you received, we encourage you to talk about it with the person who provided your care, or that person's manager. If you are uncomfortable talking to the care provider or their manager, or your concerns have not been resolved, please share your feedback with the Patient Care Quality Office.

Our business hours are 8:00a.m.to 4:00p.m. We are closed on weekends and statutory holidays. Our goal is to respond to you within two business days. Please note that at times, the PCQO experiences a high volume of interactions and this may result in delays. We thank you in advance for your patience and understanding.

Please fill out the form below.

Who is this care concern for?
Your home / mailing address
The place where you are receiving / received care (e.g. name of hospital / health centre / long term care home / community care, etc.)
Are you currently admitted to the hospital?
In order to provide a timely response, do we have your permission to forward to the unit manager to address your concerns?
What name and pronoun would you like us to use?
Check all that apply.
How would you like to be addressed?
Please note that identifying as an Indigenous person is voluntary. These questions are optional.
Do you identify as an Indigenous person (First Nations, Métis, Inuit, or other)?
Please select the most appropriate option that best describes you.
Would you like an Indigenous consultant to assist with your concern?
Your home / mailing address
Your relationship to the patient
What name and pronoun would you like us to use?
Check all that apply.
How would you like to be addressed?

The PCQO also requires the following information about the person who received the care.

The place where the patient is receiving / received care (e.g. name of hospital / health centre / long term care home / community care, etc.)
Is the patient currently admitted to the hospital?
In order to provide a timely response, do you have the patient’s permission to forward to the unit manager to address their concerns?
What name and pronoun would they like us to use?
Check all that apply.
How would they like to be addressed?
Please note that identifying as an Indigenous person is voluntary. These questions are optional.
Does the patient self-identify as an Indigenous person (First Nations, Métis, Inuit, or other)?
Please select the most appropriate option that best describes you.
Would the patient like an Indigenous consultant to assist with their concern?
Indigenous Self-Identification
Please provide a description of your care concern, including dates (who, what, why, when, where and how).
If you are contacting us to ask questions about a service or a program, you may be able to find this information directly on the Interior Health website (Interior Health Search)
Do you want someone from the PCQO to contact you to discuss your care concern?
What method of contact would you like to use?
(To find out more about using email communications with the PCQO, please visit the Learn about security & confidentiality when using email on the PCQO webpage.)
Do you want someone from the PCQO to contact you to discuss your care concern?
What method of contact would you like to use?
(To find out more about using email communications with the PCQO, please visit the Learn about security & confidentiality when using email on the PCQO webpage.)

Compliment

We want to hear from you!

Please share your positive feedback about your care and the health-care system with us.

Our business hours are 8:00a.m. to 4:00p.m. We are closed on weekends and statutory holidays. Our goal is to respond to you within two business. Please note that at times, the PCQO experiences a high volume of interactions and this may result in delays. We thank you in advance for your patience and understanding.

Please fill out the form below.

Who is the compliment from?
The place where you are receiving / received care (e.g. name of hospital / health centre / long term care home / community care, etc.)
Please note that identifying as an Indigenous person is voluntary. These questions are optional.
Do you identify as an Indigenous person (First Nations, Métis, Inuit, or other)?
Please select the most appropriate option that best describes you.

The PCQO also requires the following information about the person who received the care.

The place where the patient is receiving / received care (e.g. name of hospital / health centre / long term care / community care, etc.)
Please note that identifying as an Indigenous person is voluntary. These questions are optional.
Does the patient self-identify as an Indigenous person (First Nations, Métis, Inuit, or other)?
Please select the most appropriate option that best describes the patient.
Please provide a description of your compliment (who, what, why, when, where and how).

Suggestions

We want to hear from you!

If you have a suggestion about the care your received, please share your feedback with the Patient Care Quality Office. Our business hours are 8:00a.m. to 4:00p.m. We are closed on weekends and statutory holidays.

Our goal is to respond to you within two business. Please note that at times, the PCQO experiences a high volume of interactions and this may result in delays. We thank you in advance for your patience and understanding.

Please fill out the form below.

Who is the suggestion from?
The place where you are receiving / received care (e.g. name of hospital / health centre / long term care home / community care, etc.)
Please note that identifying as an Indigenous person is voluntary. These questions are optional.
Do you identify as an Indigenous person (First Nations, Métis, Inuit, or other)?
Please select the most appropriate option that best describes you.

The PCQO also requires the following information about the person who received the care.

The place where the patient is receiving / received care (e.g. name of hospital / health centre / long term care home / community care, etc.)
Please note that identifying as an Indigenous person is voluntary. These questions are optional.
Does the patient self-identify as an Indigenous person (First Nations, Métis, Inuit, or other)?
Please select the most appropriate option that best describes you.
Please provide a description of your suggestion (who, what, why, when, where and how).