Quality care
We achieve the best quality of care when you become partners in care with us, your health-care providers.
Learn about our commitment to providing quality care and promoting safety. View assessment reports, audits and annual reports.
We achieve the best quality of care when you become partners in care with us, your health-care providers.
We’re committed to our vision of health and well-being for all. We’re proud of the quality of care we provide, which is assessed and confirmed through Accreditation Canada.
We participate in a continuous accreditation process to embed quality improvement and patient safety into ongoing strategic planning and operations.
Our teams conduct self-assessments to identify strengths and opportunities for improvement. Then, expert national surveyors conduct an external assessment to validate the quality of care provided to patients, clients and those in our care.
Interior Health is being visited by Accreditation Canada surveyors March 6-10, 2023. Learn more about accreditation interaction with clients/residents/patients and visitors.
Learn more about the accreditation process.
Read our assessment reports from Accreditation Canada:
To ensure the quality of our service, our housekeeping departments participate in the British Columbia Health Authority Housekeeping Audit Program, which includes cleaning standards, external audits and regular internal audits. This ensures that we are meeting industry standards and best practices.
Westech Systems FM Inc., an independent third-party auditor, conducts province-wide audits of housekeeping in B.C. hospitals and long-term care facilities. View the final audit reports for IH:
The safety of patients, clients, staff, physicians and visitors is of paramount importance to us. A key element of our safety culture is the prevention and control of infection. The mandate of Infection Prevention and Control (IPAC) is to prevent infections and control the transmission of infections when they occur.
Learn more about health-care associated infection surveillance.
General
Introduction
Section 03F - Routine Practices
Section 04H - Additional Precautions
Section 08S - Specific Diseases
Section 09V - Surveillance & Outbreak
Section 10X - Best Practices
We recognize that hand hygiene is the single most effect way to prevent infections. Visitors are encouraged to clean their hands frequently when at our facilities, and our staff and physicians follow the World Health Organization’s 4 Moments for Hand Hygiene.
Hand hygiene audits are conducted regularly as part of our commitment to patient safety. We update results on a quarterly basis and share them with units to acknowledge their good work or identify the need for improvement.
Have a look at how we’re doing:
View a provincial picture of hand hygiene compliance that includes hand hygiene audit results from all provincial health authorities in an annual report format.
Providing safe, quality health care to those living in the central and southern B.C. Interior is a priority for us.
Our staff and physicians work together to improve patient safety in programs and services across all care settings. We use the British Columbia Patient Safety & Learning System (BC PSLS) tool to report and learn from patient safety events.
Patient safety is everyone’s responsibility. You also have an important role to play. Use these resources to help you to get the best and safest care possible:
Find out more about patient safety and quality initiatives, new research and guidelines by accessing the following resources:
About B.C. patient surveys
The B.C. Office of Patient-Centred Measurement and the B.C. Patient-Centred Measurement Steering Committee, which are supported by the B.C. Ministry of Health and all the health authorities across B.C., have been implementing province-wide surveys for over a decade to hear the collective voices of people who access B.C. health-care services. We believe it’s important to understand our patients and their families’ perspectives to help shape the way that care is delivered. All surveys are voluntary and a strict process is followed to care for your confidential information.
Patients are invited to complete a survey by phone or online with the help of our surveying partners: R.A. Malatest & Associates. Randomly selected patients receive a letter in the mail explaining the process for participating or requesting removal from the survey.
If you have questions or concerns about one of the provincial surveys:
Current and upcoming surveys
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