MyHealthPortal

When you show your BC Services Card, driver’s licence with personal health number, or your health services card, and provide your email at patient registration in one of the participating Interior Health facilities, you’ll receive an email allowing you to complete your registration. You will have 12 hours to complete your enrolment once you receive the email.

If you didn't receive your email, or if you don't complete your enrolment within the 12-hour time window, you will need to phone our Digital Health Support line toll-free 1-844-870-4756. We’re open Monday to Friday from 7 a.m. to 7 p.m. PST, and Saturday and Sunday from 8 a.m. to 4 p.m. PST, excluding statutory holidays.

To sign up:

• Enter the information as it appears on your personal health record
• Use DD/MM/YYYY for your date of birth, e.g., 31/02/1985
• Use all capitals for your postal code and a space in between, e.g., V2A 1V1
• Choose your own login name (no special characters)
• Set your security questions
• For your password, use a minimum of 10 characters. Include at least one lowercase letter, and at least one number

If you do not have your email on your electronic patient record or do not know if it was added, contact our Digital Health Support team 1-844-870-4756 to sign up for MyHealthPortal. We’re open Monday to Friday from 7 a.m. to 7 p.m. PST, and Saturday and Sunday from 8 a.m. to 4 p.m. PST, excluding statutory holidays.

You can also request to have your email address added to your electronic patient record at your next visit to an Interior Health site. Once your email is added to your record, you will receive an email valid for 12 hours with instructions on how to complete your enrolment in MyHealthPortal. 

Mature minors (12-18 years old) may only sign up for a MyHealthPortal account if they are sufficiently mature to understand the information, through the support of a doctor or nurse practitioner.

How to request access

• Have a health-care provider (e.g. family physician, nurse practitioner) complete the Access for Mature Minors (12-18 years old) form
• Once the form is completed, contact us by email at myhealthportal@interiorhealth.ca to let us know that you have a completed the Mature Minor Access form and provide a contact number to reach you at. Do not email the form to Interior Health. We will provide instructions for you to securely send us the form.

Important: Mature minors cannot provide proxy access to their patient portal (that is, access by another adult). When a mature minor reaches the age of majority (19 years old), they will receive notice via email they can now allow proxy access to another adult (including a parent or legal guardian).

For more information, view MyHealthPortal Access for Minors and Incapable Adults Policy (ROIA0600).

All access to a minor’s information is provided through the parent or guardian’s MyHealthPortal account.

How to request access

• Ensure that you, as the parent, have already enrolled for a MyHealthPortal account.
• If the relationship between you and the minor is considered straightforward (the minor is living at the same address as you and the minor has you listed as either next of kin or person to notify on their electronic medical record), complete the Declaration of Status to Access MyHealthPortal Form, noting that:
  • After clicking on the file link, please save the file on your computer by clicking the download button or right clicking and pressing "save as." You will not be able to add your signature if you fill out the form online, which is required.
  • Open the file on the desktop version of Adobe Acrobat and fill out the fields
  • Contact us by email at myhealthportal@interiorhealth.ca to let us know that you have a completed Declaration of Status to Access MyHealthPortal Form  and provide a contact number to reach you at. Do not email the form – we will provide instructions for you to securely send us the form.
• If the relationship is not straightforward, bring the completed Declaration of Status to Access MyHealthPortal Form and any supporting documentation that proves legal guardianship, to your local Health Records department at an Interior Health hospital.

For more information, view MyHealthPortal Access for Minors and Incapable Adults Policy (ROIA0600).

You may request access to an incapable minor (12-18 years old) or an incapable adult (19 years or older) health information if they are considered incapable of exercising their information rights due to permanent mental and/or physical disability and you have the legal authority to do so. Access is provided through the parent or legal guardians MyHealthPortal account.

How to request access

• Ensure that you, as the parent or legal guardian, have already enrolled for a MyHealthPortal account
• Complete the Declaration of Status to Access MyHealthPortal Form
• Submit the form and all supporting document by one of the following ways:
  • Take the completed MyHealthPortal Access form and a copy of the appropriate Representation Agreement or Legal Authority to the Health Records department at your local Interior Health hospital to verify.
  • Email myhealthportal@interiorhealth.ca to let us know you have the completed form and any supporting documents in electronic form (e.g. scanned). Do not email the form. We will provide instructions for you to securely send us any documents. Please provide a contact number to reach you at. 

For more information, view MyHealthPortal Access for Minors and Incapable Adults Policy (ROIA0600).

Contact Digital Health Support and identify yourself as an IH employee. We can assist with getting you set up.

• Call 1-844-870-4756 Monday to Friday from 7 a.m. to 7 p.m. PST, and Saturday and Sunday from 8 a.m. to 4 p.m. PST, excluding statutory holidays or,
• Email myhealthportal@interiorhealth.ca from your IH email address. We will reply back with the information required to set up your account

• Step 1: Go to Reset Logon ID form

• Step 2: Enter email address and click Reset Logon

• Step 3: You will receive an email with further instructions to create new logon ID. Important: You will have 12 hours to complete your reset once you receive the email.

Note: Password and security question answers are case-sensitive.

If you remember your logon ID, but forget your password, follow the steps below to reset just your password.

• Step 1: Go to Password Reset form

• Step 2: Fill out required fields and click Reset Password

• Step 3: You will receive an email with further instructions to create new password. Important: You will have 12 hours to complete your reset once you receive the email.

Note: Password and security question answers are case-sensitive.

For real-time support, call 1-844-870-4756 to speak with one of our Digital Health Support Desk team members. Calls are answered in the order they are received and may be recorded for quality assurance and training purposes.

Please have your care card or BC Services card handy.

At any time, you can email DHSupportDesk@interiorhealth.ca with your support questions. Please provide detailed information including your name and phone number to allow us to assist you as quickly as possible.

We typically respond to emails within 24 business hours.

Use the online form to request assistance or for general enquiries. Please provide detailed information, including contact information, to allow us to assist you as quickly as possible. We typically respond to requests within 24 business hours.

Submit your request

Our Digital Health Support Virtual Assistant is available 24/7 to support you with common and general questions. Chat with us now by visiting the Digital Health Support page and click on the chatBOT in the bottom right corner.

• Self-Enrolment Guide 
• How to Install the MHealth app
• How to Share My Portal Account
• How to Manage Shared Access (Proxy)
• Virtual Visit Quick Start Guide
• Virtual Visits FAQs for Patients
• Virtual Visit Troubleshooting Guide
• How to Self-Schedule an X-Ray in MyHealthPortal

What is MyHealthPortal? (Video)

• MyHealthPortal User Brochure
• Log in to Your MyHealthPortal Account
• What Can I Find in MyHealthPortal?
• MyHealthPortal Frequently Asked Questions
• Password Best Practices
• Privacy and Security
• Terms and Conditions
• Caring for Your Information (poster)
• Common Acronyms

“Excellent program. I went to the doctor on Wednesday and saw my results on my Portal account on Thursday!”

“MyHealthPortal is such a wonderful service!”

“There are all the reports requested in perfectly formatted files ready to view or download! Thanks for the kind assistance!”

“Love this service at my fingertips! It’s a great resource.”

“It gives me peace of mind knowing I don’t have to wait for my results”

“So cool to see my results and have some questions ready when I follow up with the doctor.”

“MyHealthPortal Support staff was clear, calm and managed to help me get everything fixed very quickly.”

“I can’t say enough about this service. It allows me to track my blood sugars, helps manage my health and be better informed before my next visit with my family doctor.”

“MyHealthPortal was instrumental in helping my husband to help himself. Now, whenever he gets his bloodwork done, he grabs his iPad and jokes ‘let’s check out my report card!’ - it has literally been a game changer in so many ways.”

Issue #1: Reports may appear blank when using older iOS versions on Apple devices. It is recommended that your Apple device is update to at least version 14.4.1.

Issue #2: Internet Explorer is no longer supported by MyHealthPortal. We recommend using the latest versions of Google Chrome, Microsoft Edge or Safari when accessing MyHealthPortal.

Issue #3: Some reports will not display if using the MHealth app on Samsung devices. Please use Google Chrome, Microsoft Edge or Safari to access MyHealthPortal instead of using the MHealth App.

There are no downtimes to report.